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Privacy Policy

Effective Date: May 11, 2025

Introduction

At WOW Holidays Group Pvt Ltd ("WOW Holidays," "we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access or use our website, www.wowholidaygroup.com. We understand the importance of your personal data and take every reasonable step to handle it securely and responsibly. By using our website and services, you consent to the practices described in this policy. We encourage you to read this Privacy Policy carefully to understand how your information is managed and the rights available to you.

1. Information We Collect

1.1 Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Gender
  • Date of birth
  • Postal address
  • Nationality
  • Travel preferences

1.2 Transactional Information

  • Billing information
  • Payment history
  • Banking or card details

1.3 Travel-Related Information

  • Passport details
  • PAN card number
  • Itinerary preferences
  • Accommodation preferences
  • Special requests

1.4 Technical Data

  • IP address
  • Browser and device information
  • Operating system
  • Pages visited and timestamps
  • Referring website

2. How We Use Your Information

At WOW Holidays Group Pvt Ltd, the information we collect from you plays a crucial role in delivering a seamless and personalized travel experience. We ensure that all personal data is handled responsibly and used strictly for the purposes outlined in this policy. The following sections explain how your information is utilized to provide you with effective and efficient services.

Firstly, we use your personal and travel-related information to process bookings and deliver our core services. This includes arranging transportation, accommodation, tour packages, and any additional services you may request. Having accurate information such as your name, contact details, preferences, and travel dates allows us to coordinate with airlines, hotels, and other service providers to ensure that your itinerary runs smoothly. Without this information, it would be difficult to fulfill the requests and commitments we make as part of your holiday package.

Secondly, your contact details enable our customer service team to communicate with you effectively. We may contact you before, during, or after your trip to provide updates, confirm details, answer queries, resolve any issues, or respond to service-related requests. Real-time communication, especially during travel, is essential for resolving on-ground challenges and ensuring your satisfaction and safety throughout your journey.

In addition, we use your information to send marketing communications, such as promotional offers, seasonal discounts, special deals, and newsletters. These communications are tailored to your interests based on your travel history and preferences. However, you are always given the option to opt out of receiving promotional emails if you do not wish to receive them.

Another important reason for collecting your information is to ensure compliance with legal and regulatory requirements. For example, we may be required to provide certain information to government agencies for visa processing, taxation, or security purposes. We comply with all applicable laws to protect both our business and our customers.

Lastly, we use the information to analyze user behavior and improve the functionality of our website and services. We assess website traffic patterns, customer feedback, and booking trends to enhance the user experience, develop new features, and ensure that our offerings remain relevant and valuable to our customers.

In all cases, your information is used with your best interests in mind, and we strive to maintain transparency, security, and trust in every aspect of how we handle your data.

3. Sharing Your Information

At WOW Holidays Group Pvt Ltd, we value your privacy and are committed to ensuring that your personal information is not misused. We want to assure you that we do not sell, rent, or trade your personal data to any third parties for their own marketing or commercial purposes.

However, in order to provide you with our travel-related services efficiently, we may share your information with trusted third-party partners. These include hotels, airlines, transport companies, and tour operators who require your details to fulfill your bookings and deliver the services you have requested. These partners are only given the information necessary for them to perform their role in your travel arrangements.

We may also be required to disclose personal data to government authorities or regulatory bodies when mandated by law. This could include immigration, customs, tax authorities, or law enforcement agencies for purposes such as compliance, legal investigations, or security checks.

In the event that WOW Holidays Group Pvt Ltd is involved in a merger, acquisition, or sale of its assets, customer information may be one of the transferred assets. In such cases, we will ensure that your data continues to be protected in accordance with this privacy policy.

4. Data Security

At WOW Holidays Group Pvt Ltd, we take the security of your personal information very seriously. We implement a range of technical, physical, and administrative safeguards designed to protect your data from unauthorized access, misuse, alteration, or loss. Our systems use industry-standard encryption, secure servers, firewalls, and other advanced security measures to ensure the confidentiality and integrity of the information you share with us.

Access to your personal data is limited to authorized personnel and trusted partners who require the information to deliver our services. These individuals and entities are bound by confidentiality obligations and are required to follow our strict data handling procedures.

Despite our best efforts, it's important to understand that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. You are encouraged to take precautions on your end as well, such as using strong passwords, keeping them confidential, and avoiding the sharing of sensitive information through unsecured channels.

By using our services, you acknowledge and accept the inherent risks associated with online data transmission and agree to our security practices as described in this policy.

5. Data Retention

At WOW Holidays Group Pvt Ltd, we are committed to retaining your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The duration for which we keep your data depends on the specific services provided, the nature of the data, and our legal obligations.

We retain your information to complete your bookings, provide customer support, comply with legal and regulatory requirements, and fulfill other contractual obligations. For instance, if you have booked a holiday or travel package, we may retain your data for the duration of the trip, and in some cases, for a period thereafter for customer service or warranty purposes.

Once your information is no longer required for these purposes, we securely delete or anonymize the data to prevent unauthorized access or use. However, there may be situations where we need to retain your data for longer periods, such as for legal, tax, or regulatory purposes. In such cases, we will retain the necessary data only for the period required by law.

We periodically review our data retention practices to ensure that we are not holding onto your information longer than necessary, and that we comply with applicable laws and industry standards. If you have any questions about our data retention policies, feel free to contact us.

6. Your Rights

At WOW Holidays Group Pvt Ltd, we respect your rights regarding your personal data. As a user, you have several rights related to the information we collect from you. These rights allow you to maintain control over your personal information and ensure its accuracy and security. You may exercise the following rights at any time:

  • Access Your Data: You have the right to request a copy of the personal data we hold about you. This allows you to verify the information we have and how it is being used.
  • Correct Your Information: If any of your personal information is inaccurate or incomplete, you have the right to request corrections to ensure that your data is accurate and up-to-date.
  • Request Deletion: You may request the deletion of your personal data if it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.
  • Opt-out of Marketing: You can choose to opt-out of receiving marketing emails and promotional communications at any time. We will honor your request promptly.

To exercise any of these rights or if you have any concerns about your personal data, please contact us at help@wowholidaygroup.com. Our team will assist you in processing your request in accordance with applicable laws.

7. Cookies and Tracking Technologies

At WOW Holidays Group Pvt Ltd, we use cookies and other tracking technologies to enhance your user experience on our website. Cookies are small files stored on your device that help us remember your preferences, analyze website usage, and improve the overall functionality of the site. By using cookies, we can offer you a more personalized experience, such as saving your login information or remembering the details of your booking, so you don’t have to re-enter them each time you visit.

We may also use cookies for analytical purposes, allowing us to track website traffic and understand how visitors interact with our site. This information helps us identify areas for improvement, optimize our services, and enhance the content we offer. Additionally, cookies may be used for advertising purposes, such as displaying relevant promotions or travel deals that align with your interests.

While cookies provide valuable insights and improve your browsing experience, you have the option to disable them in your browser settings. However, please note that some features of our website may not function as intended if cookies are disabled. You may also encounter limitations when trying to use certain services, such as booking a trip or receiving personalized recommendations.

By continuing to use our website, you consent to our use of cookies and similar technologies.

8. Third-Party Links

Our website may contain links to third-party websites that are not owned or operated by WOW Holidays Group Pvt Ltd. These third-party sites are provided for your convenience, and we include them to help you access additional resources or services that might be useful to you during your travel planning.

However, please be aware that we are not responsible for the privacy practices, content, or security of any third-party websites. Once you leave our website and visit another site, the privacy policy of that website will apply, not ours. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

We do not have control over how these third-party sites collect, use, or share your data, and we cannot be held liable for any issues related to your interactions with them. It is important to exercise caution when sharing any personal information with third-party websites.

Although we strive to ensure the reliability and security of the links on our site, we cannot guarantee the safety or accuracy of the information provided by external websites. Always ensure that you are aware of the privacy practices and policies of any third-party website before you use their services.

9. Children’s Privacy

At WOW Holidays Group Pvt Ltd, we understand the importance of protecting the privacy of children online. We do not knowingly collect, use, or share any personal information from individuals under the age of 18. Our website and services are intended for use by adults who are at least 18 years old, and we do not target or knowingly advertise to children.

If you are a parent or guardian and believe that we may have inadvertently collected personal information from a child under the age of 18, please contact us immediately. We will take all necessary steps to remove any such data from our records and ensure that the child's privacy is protected in accordance with applicable laws.

We encourage parents and guardians to monitor their children’s online activity and help enforce this Privacy Policy by ensuring that their children do not provide personal information on our website without parental consent. If your child is under 18 and would like to use our services, we strongly recommend that they do so under your supervision.

By using our website, you acknowledge and agree that we do not knowingly collect or solicit personal information from anyone under the age of 18.

10. Changes to This Policy

At WOW Holidays Group Pvt Ltd, we reserve the right to update or modify this Privacy Policy from time to time. As our services evolve and new regulations are introduced, we may need to make changes to reflect those developments. Any updates or revisions to this policy will be posted on this page, with the effective date clearly stated at the top of the page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. By continuing to use our website and services, you agree to any changes made to the Privacy Policy, and it is your responsibility to check for updates.

If we make any significant changes that affect how we handle your personal data, we will provide a more prominent notice or, in certain cases, may notify you directly via email. This ensures that you are fully aware of any material changes to our practices and can make informed decisions about how you interact with our services moving forward.

Please note that this Privacy Policy was last updated on the date indicated at the top of the page. For any questions or concerns about the updates or our privacy practices, please contact us directly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights outlined in this policy, please don’t hesitate to reach out to us. We are here to assist you with any inquiries or issues you may have regarding the handling of your personal information.

Contact Details:

WOW Holidays Group Pvt Ltd
Email: help@wowholidaygroup.com
Phone: +91-9871 412 351
Address: 70 C 1st Floor Amritpuri, Main Market, East Of Kailash, New Delhi-110065

Thank you for trusting WOW Holidays Group Pvt Ltd with your personal information. We are committed to safeguarding your privacy and ensuring that your experience with us is safe and secure.

Thank you for trusting WOW Holidays Group Pvt Ltd with your personal information.