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Terms & Condition

WOW HOLIDAYS GROUP PVT LTD – TERMS AND CONDITIONS

These Terms and Conditions establish the legal agreement between the client and WOW HOLIDAYS GROUP PVT LTD (“the Company”). By booking any travel service or tour package, the client agrees to be bound by these terms. They are designed to ensure clarity, fairness, and smooth execution of all arrangements made through the Company. Understanding and accepting these conditions is essential to prevent any misunderstandings or disputes. All clients are advised to read them carefully before proceeding with any bookings, as these terms govern responsibilities, liabilities, cancellations, payments, and service expectations throughout the tour.

1. BOOKING & RESERVATION POLICY

1.1 Mode of Booking

All bookings with WOW HOLIDAYS GROUP PVT LTD must be made in writing via email or through official communication channels. Verbal bookings will not be considered confirmed under any circumstances. Written communication helps ensure clarity, accuracy, and traceability of the booking process, preventing any potential misunderstandings.

1.2 Payment Terms

To initiate the booking process, clients are required to pay a minimum of 70% of the total tour package cost at the time of reservation. This initial payment secures the tentative arrangements. The remaining 30% must be paid immediately after confirmation and before the start of the tour. Please note that services such as flight bookings, visa applications, and hotel accommodations will only be processed once the full amount is received by the Company. Failure to complete payment within the specified time may result in cancellation without refund.

1.3 Confirmation of Services

Confirmation of services is provided only after the complete or agreed-upon partial payment has been received in accordance with the payment policy. While payment confirms the intent to proceed, it does not guarantee availability of specific services unless confirmed in writing. All bookings remain subject to availability and prior payment verification.

2. PAYMENT POLICY

2.1 Standard Payment Breakdown

WOW HOLIDAYS GROUP PVT LTD follows a structured payment schedule to ensure smooth processing and confirmation of travel services. At the time of booking, clients are required to pay a 25% token amount of the total package cost to initiate the reservation process. This advance payment allows the Company to begin confirming services such as hotels, transportation, and itinerary arrangements.

An additional 50% of the total amount must be paid within one month from the date of initial booking. This ensures the continuation and completion of service arrangements, especially those involving third-party vendors, airline tickets, or special requests.

The remaining 25% of the total tour cost must be settled no later than 7 days prior to the scheduled start date of the tour. Only upon receiving the full payment will final confirmations, service vouchers, and travel documents be released to the client.

2.2 Non-Payment or Delayed Payment

Failure to adhere to the payment schedule may result in the automatic cancellation of services or bookings without prior notice. In such cases, the Company shall not be liable to refund the advance or recoverable amount. Clients are strongly advised to follow the payment deadlines strictly.

3. CANCELLATION & REFUND POLICY

3.1 Cancellation by Client

All cancellations must be submitted in writing and acknowledged by WOW HOLIDAYS GROUP PVT LTD to be considered valid. Verbal cancellations will not be entertained. Any applicable refunds will be processed in accordance with the cancellation policy and are subject to deductions, including cancellation charges and non-refundable amounts imposed by third-party service providers such as airlines, hotels, and transport companies. The timing of the cancellation will significantly affect the refund amount, with later cancellations attracting higher penalties.

3.2 No Refunds For:

No refunds shall be provided for unused services including accommodations, meals, transportation, sightseeing, or any other inclusions in the package that are not availed due to unforeseen circumstances such as:

  • Bad weather
  • Illness or medical emergencies
  • Delays in travel or connectivity
  • Strikes or labor unrest
  • Road closures or transportation issues
  • Any force majeure events beyond the Company’s control

3.3 Hotel & Service Refunds

Clients are advised that refunds will not be granted solely based on personal dissatisfaction with hotel facilities or services. Refunds, if any, will be considered on a case-by-case basis and are entirely at the discretion of the Company after evaluating the situation and supporting documentation, if applicable.

4. COMMUNICATION & DOCUMENTATION

All official communication from WOW HOLIDAYS GROUP PVT LTD will be sent to the address, phone number, or email address provided by the client at the time of booking. It is the client’s responsibility to ensure that accurate and up-to-date contact details are provided. Any communication, including tour confirmations, updates, and service-related information, sent to the specified contact details will be deemed as delivered and received, even if the client does not acknowledge or respond to it.

In the case where a travel agent is involved in the booking process, all communications regarding the client’s booking, changes, or updates will be routed through the travel agent. The travel agent will act as the liaison between the client and the Company for all matters related to the tour.

Clients should ensure that all service vouchers and travel documents include the Company’s confirmation reference number. This reference number is essential for the identification of the client’s booking and to ensure proper coordination of services. Failure to provide or use the correct reference number may result in delays or issues during the tour, including booking discrepancies or problems with accommodations and services.

5. TOUR PACKAGE INCLUSIONS & EXCLUSIONS

5.1 Inclusions (Subject to Package)

Each tour package includes the following services, as per the specified itinerary:

  • Hotel accommodation: Provided as per the details mentioned in the itinerary. The standard of accommodation will be in line with the chosen package.
  • Transportation and Transfers: All transportation as outlined in the itinerary, including airport transfers, intercity travel, and local transfers, is included.
  • Sightseeing: All sightseeing tours mentioned in the itinerary will be provided, ensuring that the client experiences the best of the destination.
  • Meals: Where specified, meals will be included as per the itinerary. This typically covers breakfast, lunch, and/or dinner, depending on the package details.

5.2 Exclusions

The following are not included in the tour package unless specifically mentioned:

  • Airfare, Visa, and Travel Insurance: These are the responsibility of the client unless otherwise stated.
  • Heater Charges: Additional charges for heaters at hotels may apply.
  • Entry Tickets or Guide Charges: These are not included unless explicitly stated in the package.
  • Personal Expenses: Any personal costs such as shopping, tips, laundry, etc., are not covered.
  • Festive Season Surcharges: Extra charges for tours during peak or festive seasons are not included.

6. HOTEL & ROOM POLICIES

At the time of booking, WOW HOLIDAYS GROUP PVT LTD will confirm the hotel names as per the itinerary. In case of unavailability of the specified hotels, the Company will substitute the booking with a similar category hotel, ensuring comparable standards and services. However, such substitutions are subject to availability, and the final choice of accommodation may vary.

Room allocation is done by the hotel upon arrival and is subject to availability at the time of check-in. While the Company strives to accommodate specific room preferences, such as twin or double rooms, these requests are not always guaranteed. Clients must be prepared for possible adjustments based on availability.

Extra beds, if requested, typically refer to additional mattresses or foldable beds rather than standard-sized beds. These may not provide the same comfort as the main beds and are often used for accommodating more than the standard number of guests per room.

Early check-in and late check-out are subject to hotel availability and cannot be guaranteed. While the Company will make every effort to accommodate such requests, clients should understand that these are at the discretion of the hotel and may incur additional charges.

7. SPECIAL CONDITIONS

Certain special conditions apply to the tours arranged by WOW HOLIDAYS GROUP PVT LTD to ensure a smooth and safe experience for all travelers.

  • Air Conditioning (AC) in Hill Stations: Due to the unique climatic conditions in hill stations, air conditioning (AC) facilities will not function as expected. The cooler temperatures in these regions make the use of AC unnecessary, and therefore, AC will be unavailable during stays in these areas.
  • Festive Season Rates: It is important to note that travel rates may fluctuate during peak festive seasons, including but not limited to holidays such as Diwali, Holi, New Year, and other significant local events. These fluctuations can be caused by increased demand and availability of services, which may result in higher costs.
  • Liability Disclaimer: The Company shall not be held responsible for any loss or damage to personal belongings of the clients during the course of the tour. It is advisable for clients to secure their valuables. Additionally, any delays or changes to the itinerary due to unforeseen natural events (e.g., bad weather, roadblocks) or external causes are beyond the control of the Company and will not be compensated.
  • Adherence to Local Laws and Customs: Clients must follow all local laws, customs, and instructions given by the tour operator or guide during the tour to ensure a safe and respectful travel experience.

8. LIABILITY & RESPONSIBILITY

WOW HOLIDAYS GROUP PVT LTD functions solely as an intermediary between clients and various service providers, including but not limited to hotels, airlines, transport operators, and other entities that are part of the travel experience. As such, the Company is not liable for the actions, omissions, or defaults of any third-party service providers.

The Company shall not be held responsible for any injury, loss, accident, delay, or inconvenience experienced during the course of the trip. This includes but is not limited to situations arising from unforeseen circumstances such as adverse weather conditions, natural disasters, or other force majeure events that are beyond the control of the Company.

Any additional costs arising from such situations, including but not limited to delays, cancellations, or changes to the itinerary due to unforeseen circumstances, will be borne by the client.

Clients are solely responsible for ensuring that they meet the required travel documentation standards. This includes ensuring that their passport is valid for at least six months from the date of travel, obtaining the appropriate visa(s) for their destination, and being medically fit to travel. The Company will not be held liable for any issues arising from incomplete or invalid documentation.

9. CLIENT BEHAVIOR

Clients are expected to behave in a manner that respects the rights and comfort of others throughout the duration of the tour. This includes adhering to the local customs, cultural sensitivities, and any instructions given by the tour operator, guides, or other service providers. Any behavior that causes distress, discomfort, or offense to fellow travelers, locals, or staff members will not be tolerated.

In the event of misconduct, disruptive behavior, or any form of damage to property, WOW HOLIDAYS GROUP PVT LTD reserves the right to terminate the tour services immediately without any refund. This includes but is not limited to instances of physical or verbal abuse, unruly behavior, or failure to comply with the laws or regulations of the destination.

Furthermore, clients may be held financially responsible for any damages they cause to property or services during the tour. The Company will assess the damage and charge the client accordingly for repairs or replacements.

Clients are expected to maintain a respectful and courteous attitude towards others during the tour to ensure a smooth and enjoyable experience for everyone. Any violation of these expectations may result in the client being excluded from further services, without compensation.

10. AMENDMENTS BY COMPANY

WOW HOLIDAYS GROUP PVT LTD reserves the right to make necessary amendments to the tour package and related services as required for the smooth operation of the tour. These amendments may include but are not limited to changes in tour prices, hotels, routes, transportation, and other services.

  • Price Changes: The Company may amend tour prices due to various factors, including changes in taxes, fuel surcharges, currency exchange rates, or other unforeseen circumstances. In the event of such changes, clients will be informed promptly, and the new prices will apply.
  • Changes in Hotels or Services: The Company reserves the right to change hotels, routes, or transportation without prior notice, should the need arise for the smooth operation of the tour. While the Company will make every effort to provide services of equal or higher value, clients may experience changes that are necessary for logistical reasons.
  • No Compensation for Changes: Any amendments made by the Company will be communicated as early as possible to clients. However, such changes will not entitle clients to compensation or the right to cancel the tour without penalty. Clients are expected to accept these changes as part of the travel experience.

11. FORCE MAJEURE

WOW HOLIDAYS GROUP PVT LTD shall not be held responsible or liable for any failure or delay in the performance of its obligations under this agreement due to circumstances beyond its control. These events, referred to as force majeure, include but are not limited to:

  • Acts of God: Natural events such as earthquakes, floods, storms, or other unforeseen natural phenomena that may disrupt or delay services.
  • War: Any form of conflict, whether declared or undeclared, civil unrest, or hostilities that may impact travel arrangements or safety.
  • Strikes: Labor disputes, strikes, or work stoppages by employees or third-party service providers that may affect transportation, accommodation, or other services.
  • Lockdowns: Government-imposed restrictions or closures due to health or safety reasons, such as those experienced during global pandemics.
  • Epidemics: Outbreaks of contagious diseases, pandemics, or other public health emergencies that may lead to travel restrictions or cancellations.
  • Government Regulations: Changes in laws, regulations, or directives by local or international authorities that may impact the operation of tours or services.
  • Natural Disasters: Any other natural events such as hurricanes, volcanic eruptions, or wildfires that may cause disruption.

In such cases, the Company will not be held liable, and no compensation will be offered for any resulting changes or cancellations.

12. JURISDICTION & DISPUTE RESOLUTION

Any disputes, claims, or legal matters arising out of or in connection with any tour or service provided by WOW HOLIDAYS GROUP PVT LTD shall be subject to the exclusive jurisdiction of the courts located in Delhi, India. This means that any legal action or proceeding related to the tour will only be filed in the courts of Delhi, and no other jurisdiction will have authority over such matters.

In the event that a dispute arises between the client and the Company, the client must first attempt to resolve the matter through direct communication with the Company. However, if the dispute cannot be resolved amicably, legal action may be taken within the prescribed jurisdiction.

It is important for clients to note that any claims or complaints regarding the services, tour arrangements, or any aspect of the experience must be submitted in writing. The written complaint must be received by the Company within 15 days from the completion of the tour. Failure to submit a complaint within this period will result in the waiver of any claims, and the Company will not be held liable for the issues raised.

Clients are encouraged to provide as much detail and supporting documentation as possible when submitting claims to facilitate a timely resolution.

13. DISCLAIMER

The information provided in brochures, itineraries, websites, or any other form of digital media by WOW HOLIDAYS GROUP PVT LTD is for illustrative purposes only. This includes but is not limited to images, hotel ratings, descriptions of services, and detailed tour itineraries. While every effort is made to ensure accuracy, the actual services may differ slightly from what is shown due to various factors such as local conditions, availability, or changes made by third-party service providers. These variations may include differences in accommodation standards, transportation, sightseeing schedules, or meal arrangements.

The Company reserves the right to make necessary adjustments to the services or itinerary to ensure the smooth operation of the tour. In such cases, clients will be informed as soon as possible, but these changes may not always be communicated in advance, especially when they arise from unforeseen circumstances.

WOW HOLIDAYS GROUP PVT LTD cannot be held liable for any misunderstandings or inconveniences that arise from the misinterpretation of information by the client. It is the client’s responsibility to thoroughly review all details and seek clarification when needed before confirming bookings. The Company will not be held responsible for any discrepancies between the information provided and the actual experience.

14. ACCEPTANCE OF TERMS

By booking any service with WOW HOLIDAYS GROUP PVT LTD, clients acknowledge and fully accept these terms and conditions. It is understood that confirmation of any booking, whether for a tour package, accommodation, transportation, or other services, signifies the client’s agreement to abide by the rules and regulations outlined in this document.

Clients are strongly advised to read the terms and conditions thoroughly before confirming their bookings. Should there be any doubts or clarifications needed, clients must reach out to the Company for further information prior to finalizing their reservation.